The Henderson Beach Resort & Spa

Reviews

• Carrie Pelzer

  Sep, 11 2018
  ★ ★ ★ ★ ☆
  I want to start this review by saying the property is very nice and supremely well decorated. The front desk staff and valets were a dream. However, there were a couple things that I did not love about this stay. First, we were put in a handicap accessible room, despite no one in our party being handicapped. This has happened to me before and it's been ok, however, the shower in this room was terrible. Water went all over the floor outside of the shower and you had to awkwardly stand in the corner to be able to be under the shower head. Second, the staff at the pool bar were not very friendly and did not seem super experienced. We frequently waited a long time to get drinks with the staff either appearing very flustered or seeming very flippant towards us. The bar was also out of key ingredients for some cocktails. Overall, I would return to the Henderson again, as the property is beautiful, they just didn't hit on some details that I would expect for a resort at that price point.
• Jamie Gribschaw

  Jul, 21 2018
  ★ ★ ★ ★ ☆
  The entire resort is very clean, the staff is friendly and willing to bend over backwards for their guests, the food is of top quality. The resort offers numerous activities for kids and adults on a daily basis. There is a spa offering different packages. The decor is modern and appealing. The resort is a short walk to a private beach and located next to the Henderson State Park.
• Reed Davis

  Mar, 28 2018
  ★ ★ ★ ☆ ☆
  Beautiful new resort, pool is great for kids. Staff is kind and seems to want to help but there is obviously some major communication problems between guest services and housekeeping. After multiple requests over a few hours for pull out couch linen(over booked double queen room booked) we had to go find a house keeper and get them myself.
  We have stayed several times because our kid love the pool and beach is phenomenal, right next to state park.
  Only problem with this place is housekeeping never seems to get our requests for service even after being away from room for hours and being promised it will be taken care of by front desk.
  Seems like not enough staff and a computer/messaging system that either is not being checked or no one is trained to use.
  
  Overall great resort but had to give 3 stars due to cost of rooms one would expect to have better quality of service. Hopefully they get the issues worked out as we really enjoy the place just the housekeeping needs improvement.
  
  Not to say the room wasn't clean when we got there, it was very clean when we arrived. They just couldn't seem to get it cleaned even when we were out most of the day(9am-2pm and then 330-7pm for dinner).
  Even would give them a call each time letting them know we would be out for a few hours.
  
  Based on my experiences I don't think housekeeping was getting our messages.
  
  Add some more staff and improve training they should be able to provide a 5 star experience no problem. The resort itself is excellent.

Photos and maps

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